Technical Support Representative - Smart Home Account
Technical Support Representative - Smart Home Account
JOB DESCRIPTION
- Actively listen to customers to understand their issues or concerns
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Educate customers on the features of company products/services to minimize technical challenges
JOB QUALIFICATION
- Good to Excellent English communication skills
- At least a High School graduate
- With at least 1 year of Technical Support experience
- Tech-savvy and willing to learn new programs such as ERP systems and Zendesk
- Amenable to work onsite
OTHER JOB REQUIREMENTS
WORK LOCATION
MakatiCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
COMPANY OVERVIEW
Filipino Heart with a Global Frame of Mind
Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2020, we have 1900+ seats across multiple sites in strategic locations across the Philippines.
As a proudly Filipino organization, we draw deeply from a culture of ‘malasakit’, or caring. Client engagement isn’t just a one-off interaction – it’s an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.
Committed to service excellence. Leads with conscientiousness. Creative and innovative. These are who we are.
OUR VISION
The global Filipino brand serving multi-industry clients worldwide.
OUR MISSION
Serving as one, with Filipino grit and purpose.
Our Core Values
- Dedication and commitment
- Results-oriented
- Excellence and innovation
- Accountability and integrity
- Malasakit through servant leadership
WHY JOIN US?
We place a high value in our human capital by providing them with the highest level of training, a compensation and benefits package that rank at the top in the industry, and offer programs that allow our employees to grow in both their personal and professional lives.
At VisayaKPO, we realize that our strategic asset is our people. This is where our investment is and will continue to be. This allows us to manage your customer relationships as our own. We will be the extension of your business process and will manage them to exceed your expectations
What We Offer?
- Above - Industry compensation
- Professional Growth and Stability
- Competitive Salaries
- 94% Employee Happiness Level
- 15% Night Differential
- HMO Coverage after 1 month of Employment with Dependent
- Fun working Environment
- 24 Leave Credits