JOB DESCRIPTION
Capacity Planner/Sr. WFM Planner will ensure that resources are managed efficiently and effectively to optimize the use of resources to achieve performance targets. Determine resource requirements for all campaigns and lines of business dealing with customer contacts, ensuring that shifts are aligned to customer demand and commercially viable while meeting service standards.
JOB QUALIFICATION
- Tertiary Education
- 1 to 3 years experience as a Workforce Management
- Advance knowledge in Excel (Pivot, IF functions and Vlookup)
- Knowledgeable in the Workforce Management theories and practices or Data management
- Good English Spoken and Written skills
OTHER JOB REQUIREMENTS
WORK LOCATION
Davao CityCOMPANY PREVIEW
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COMPANY OVERVIEW
Since our launch in 2004, we now deliver services from 12 sites across the globe (+WFH), operate in 35+ languages, and have over 3,000 dedicated employees. We passionately provide outsourced call centers, content moderation, and digital-first solutions to hyper-growth companies everywhere. We co-create and co-strategize with our clients, a rarity in the BPO industry, helping them create globally scalable solutions that ensure maximum brand experience and protection.
WHY JOIN US?
We deliver multi-cultural business process outsourcing and customer support services from the world’s most attractive outsourcing locations.
We believe that language skills alone are not enough for successful outsourcing operations. Cultural affinity is equally important.
More than 35 languages can be serviced from our locations in EMEA (Portugal, Poland, Turkey, Romania), APAC (Philippines, Taipei), AMERICAS (the U.S.), and Work from Home delivery capabilities, all resulting in impressive cost advantages with extraordinary language and cultural skills.