JOB DESCRIPTION
Your day in Conectys:
- Collaborates with client company management to develop procedures, manuals and establish the program objectives.
- Creates specific methodologies, processes and provides the customer with best practices documents.
- Coordinates the communication processes from the customer to other positions or functions within Conectys and assists with the escalation of problems.
JOB QUALIFICATION
You come with:
- Minimum C2 English Proficiency
- Minimum 2 years of expertise in the BPO industry (Contact Center, back-office support, inbound/outbound voice or non-voice account, chat support, email support)
- Content moderation experience is a plus
OTHER JOB REQUIREMENTS
WORK LOCATION
Davao CityCOMPANY PREVIEW
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COMPANY OVERVIEW
Since our launch in 2004, we now deliver services from 12 sites across the globe (+WFH), operate in 35+ languages, and have over 3,000 dedicated employees. We passionately provide outsourced call centers, content moderation, and digital-first solutions to hyper-growth companies everywhere. We co-create and co-strategize with our clients, a rarity in the BPO industry, helping them create globally scalable solutions that ensure maximum brand experience and protection.
WHY JOIN US?
We deliver multi-cultural business process outsourcing and customer support services from the world’s most attractive outsourcing locations.
We believe that language skills alone are not enough for successful outsourcing operations. Cultural affinity is equally important.
More than 35 languages can be serviced from our locations in EMEA (Portugal, Poland, Turkey, Romania), APAC (Philippines, Taipei), AMERICAS (the U.S.), and Work from Home delivery capabilities, all resulting in impressive cost advantages with extraordinary language and cultural skills.