JOB DESCRIPTION
- To ensure that all service calls are responded within two (2) hours
- To ensure that all technical problems be solved within 24 hours
- To ensure that all customer complaints are properly recorded for proper actions
- To ensure that non technical problems received are coordinated with the concerned departments
- To check Field Service Reports (FSR) daily in comparison with the call sheet
- Monitor and assign drum replacements, parts replacement and preventive maintenance to Service Engineer
- Submit service intensive machine report (SIM) of SE TO FSD Manager for proper action and disposition
- To monitor consumables purchases of kit buyer accounts (i.e toner, developer, parts kit & drum)
- Fax or forward documents to clients or concerned department
- To do other tasked as assigned by management
- Receive calls from clients
- Record reported calls in the call sheet
- Record in the call sheet consumables sales plan of Service Engineers in their area of responsibility
- Assigns the Service Engineers to attend to technical calls/ consumables sale plan
- Assigned the technical specialists to attend problematic or service intensive machines
- Take the call in/out of service Engineers, Technical specialist and OP Area Supervisors
JOB QUALIFICATION
- Candidate must possess at least a Bachelor's/College Degree , Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.
- Graduate of 4 year course, preferably business or accounting/finance course.
- With at least 2 year work experience in handling Administrative works
- With experience or knowledge in Accounting and Sales functions
- Knowledgeable of office procedures
- Familiar with office management software like MS Office (MS Excel and MS Word, specifically)
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Clerical/Administrative
WORK LOCATION
MakatiCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 2 weeks
Dress Code
Formal
Language
English
Industry
Telephone No.
Mobile No.
Company Size
Others
Telephone No.
+63 288976819
Mobile No.
+63 9088867199
Company Size
500 employees
Benefits
Working Hours
Sunday
Closed
Monday
8:00 am-6:00 pm
Tuesday
8:00 am-6:00 pm
Wednesday
8:00 am-6:00 pm
Thursday
8:00 am-6:00 pm
Friday
8:00 am-6:00 pm
Saturday
Closed
COMPANY OVERVIEW
Our Company is a Pioneer and Leader for Office and Production Print Solutions in the Philippines. We are very proud to be the Leader in setting the industry standards.
WHY JOIN US?
Working hours: Mondays to Fridays from 8am to 6pm
Benefits: Medical, Dental, 24 hours Life Insurance, Retirement and Leave credits
Opportunities for promotion, training and development