Techical Support Engineer
Techical Support Engineer
JOB DESCRIPTION
Key Responsibilities
- Resolving technical problems of assigned cases
- Creation of and ability to troubleshoot PowerShell scripts
- Ability to write SQL queries and understand database structure
- Participate in group problem solving meetings to overcome challenging issues
- Researching and solving complex issues
- Working closely with Team Lead to meet SLA and customer requirements
- Test and verify product functionality to reproduce customer issues
- Document detailed failure and solution information within cases
JOB QUALIFICATION
Qualifications
- 2+ years in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role
- Experience with SQL 2008 R2 or higher
- Ability to write and demonstrate SQL queries SQL scripts and perform SQL table review
- Experience with PowerShell scripting preferred
- Knowledge of installing and maintaining webservers (IIS and Apache)
- Prior working experience with .NET applications is highly desired
- Any certifications such as CISSP, CISM, CompTIA Security+, SSCP are a benefit
- Strong written and verbal English skills required
- Ability to work with diverse worldwide team members and management
- Azure and/or AWS support experience is a plus
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Software
WORK LOCATION
TaguigCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Any
Language
English
Industry
Telephone No.
Mobile No.
BPO / Call Centers
Telephone No.
+63 9985552139
Mobile No.
+63 9985552139
Benefits
Working Hours
Sunday
Closed
Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Closed
COMPANY OVERVIEW
Transnational E-Business Solutions, Inc. (TESI) is a Business Process Outsourcing (BPO)company incorporated in March 2001, as an IT - enabled and BPO Shared Services provider to Transnational Diversified Group’s(TDG) member companies, principals and joint-venture partners and external clients.
TESI provides business process outsourcing, business process reengineering, business process management, contact center services, application development, computer based training development, remote data processing , web development and technical support services.
In June 2001, TESI was able to obtain Philippine’s Board of Investments’ Pioneer status as a new IT company service firm in the field of information technology services providing application development, IT outsourcing and IT consulting services.