As a Service Desk analyst you provide a second level response to customer incidents, ensuring that the root cause of an incident is found, and that a solution is identified, action agreed and communicated.  Having received a fully triaged and classified incident, you will perform advanced troubleshooting and analysis to identify the root cause of an incident.   Where the resolution to the root cause is a workaround or system or configuration change, you will liaise with the customer and support agent to resolve the incident. If the assessment is that a software or production configuration change is required, you will consult with the Continuous Engineering (CE) team to agree on the action, timing and responsibilities.  If the root cause is not found, you will provide details of troubleshooting and analysis performed, so the CE team can assist. 

• Preferably with experience in POS systems
• Proficiency in Windows Server and SQL Server;
• 1+ years' experience as Service Desk Support.
• Experience as IT Support on a Retail and Food Industry

JOB HIGHLIGHTS

• Over-the-phone Recruitment process
• Competitive Salary Package
• Equipment Provided
• Temporary Work from Home, but willing to work onsite once recalled.
• Great work environment and work-life balance
• HMO and Paid Leaves
• Direct Hire and willing to join ASAP
• Company Located at Santa Rosa City, Laguna