JOB DESCRIPTION
Primary Responsibilities:
• Providing general support, administration, and maintenance for the ServiceNow platform.
• Working directly with end users to resolve support issues within ServiceNow.
• Assisting in the development and maintenance of the ServiceNow service catalog.
• Create ServiceNow reports and dashboards.
• Assisting in the creation and configuration of notifications, client scripts, business rules, script includes, metrics,
and more within ServiceNow.
• Fulfill Service Requests assigned to the group within the scope of support.
JOB QUALIFICATION
QUALIFICATIONS:
• Bachelor's Degree or equivalent- Engineering, Computer Science
• 1+ years of experience with ServiceNow Administration (preferred)
• ServiceNow Admin Certified is a plus (preferred)
• Expertise with workflows, catalog items, Business Rules, Inbound email actions, etc.
• Strong knowledge of ITIL processes, ITIL V3 Foundation certification a plus
• JavaScript expérience a plus
• Experience developing process documentation a plus
• Strong attention to detail and excellent communication skills
• Ability to handle multiple competing priorities in a fast-paced environment
• Excellent analytical and problem-solving skills to resolve technical issues
• Experience working in challenging and ambiguous environment
OTHER JOB REQUIREMENTS
COMPANY PREVIEW
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COMPANY OVERVIEW
A formidable leader in recruitment and staffing, The VITO Consulting Group Inc. has been providing human resource solutions in the Philippines for more than 15 years.
The firm’s establishment dates back to 2004 when The VITO Group, a team of seasoned recruiters with regional expertise in handling Executive and Cross Cultural Searches, and Professional Alliance Consulting (ProAlliance), a top local recruitment company, merged and formed The VITO Consulting Group Inc. Hence, making the combined experience of its executive recruiters and staffing consultants its primary competitive advantage.
Since its inception, The VITO Group has served and supported a wide array of clientele belonging to multinational corporations and conglomerates, as well as small and medium enterprises across various industries. The VITO Group prides itself in partnering with experienced professionals and job seekers in the fulfilment of their aspiration in further building their careers in pursuit of personal and professional advancement in their respective fields.
WHY JOIN US?
Our Specialist Recruitment service focuses on hiring distinct and highly specific position requirements. It covers entry level to supervisory and team lead positions.