• Monitors daily volume of each merchant and flags sudden decreases which might result in financial losses
• Has Ownership of merchant account retention and proactively checks on delivery performance and remittances
• Publishes reports that are related to or will affect loyalty and retention. (E.g. Answered inquiries by Merchant Support Agents versus backlog, Account Managers retention %, etc)
• Intervenes and schedules business reviews (as needed) with merchants to promote retention, loyalty, and/or revenue growth opportunities.
• Initiates loyalty and retention efforts subject to the approval of VP for Sales and Business Development and/or Chief Revenue Officer
• Communicates with internal departments, raises challenges and recommendations that will impact merchant loyalty and retention
• Communicates with internal departments, raises challenges and recommendations that will impact merchant loyalty and retention

• Acts as the representative of Merchants and raise process and product improvement ideas
• Lead and/or participate in projects that will promote merchant loyalty and retention
• Roll-out approved new process/product improvement initiatives to Merchant

Experience required

• With at least 3 years of working experience in well-known courier services in the country
• Experience and engagement in the e-commerce industry is a plus