Job Responsibilities:

• Supervising daily operations of IT infrastructure
• Managing IT support staff with work delegation in a cost-effective manner.
• Monitoring and maintaining computer systems and networks to perform at an optimum level.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Resolving network issues.

Setting up accounts for new users

• Engaging with customers to quickly get to the root, resolve their problems with prompt follow-up.
• Managing multiple cases at one time and provide support in the form of procedural documentation.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Job Requirements:

• Diploma in Information Technology, Information Systems or Computer Science with at least two-plus years of IT operations supervisory experience
• Proficiency in Windows/Linux/Mac OS.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Experience with remote desktop applications and help desk software.
• Skills to understand and oversee code development
• An ability to prioritize, delegate and stick to strict deadlines
• A technical, logical thought process with a keen eye for details.
• Excellent knowledge of MS Office, databases and information systems and a good understanding of research methods and data analysis techniques
• Able to demonstrate strong interpersonal, communication and analytical skills.