Team Leader
Team Leader
JOB DESCRIPTION
Job Highlights
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Enjoy Day Shift!
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Be part of our growing team!
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Our office is located in Cubao, QC
Job Description
The role of the Team Leader is to meet and exceed business objectives ensuring consistent achievement of all targets and KPIs. He/She is also responsible to manage, inspire and motivate staff and leaders to ensure operational excellence, high employee and client engagement and service improvement is achieved.
JOB RESPONSIBILITIES
- Responsible for leading the team and for the delivery of the overall operational metrics & targets.
- Manage day to day operations and be quick in addressing obstacles and deliver resolutions
- Maintain and improve performance by identifying and resolving problems including completion of action plans
- Analyse reports, data and trend for strategic planning to reach targets
- Recommend action plans based on day to day statistics and numbers
- Coordinate directly to the client for any issues within the team that need to be addressed
- Ensure delivery of KPIs and targets including day to day service levels, customer experience, quality measures and compliance measures
- Responsible for the development of the team by optimising the skills of the existing team. In partnership with our internal recruitment teams, hire the best talent for the roles.
- Motivate and effectively performance manage the team to ensure delivery of overall targets and business plan
- Manage and develop client relationships by conducting (where appropriate) client reviews and day to day ops liaison within key workstream
- Set and review Quality performance standards and organisational objectives
- Coordinate and administer scheduling systems and roster of staff
- Enforce policies and procedures by overseeing the administration of coaching and corrective actions
- Assist the client with any reports, documentations or ad hoc tasks as needed
JOB REQUIREMENTS:
- Proven working experience as a team manager or operations manager for min of 5 years
- Previous background in BPO or shared services settings preferably with AU and or NZ campaigns
- Solid experience in working directly with clients and managing offshore team
- People oriented and results driven
- Excellent in English communication both verbal and written
Note: Our recruitment team will call you should you qualify for the post.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
WORK LOCATION
CubaoCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Semi-formal
Language
English
Industry
Telephone No.
Mobile No.
Company Size
BPO / Call Centers
Telephone No.
+63 9606854641
Mobile No.
+63 9606854641
Company Size
100 employees
Benefits
Working Hours
Sunday
Closed
Monday
7:00 am-4:00 pm
Tuesday
7:00 am-4:00 pm
Wednesday
7:00 am-4:00 pm
Thursday
7:00 am-4:00 pm
Friday
7:00 am-4:00 pm
Saturday
Closed
COMPANY OVERVIEW
In DBOS, everybody is a key player, contributing to the company's success. You're about to become a part of a team that encourages growth, creativity, and an open line of communication among staff, managers, and executives. It's an environment where each milestone is recognised and each person's success is celebrated through verbal and financial acknowledgement. We are 100% committed to a stable and happy working environment, so you are invited to join and get ready to learn, progress, and thrive.
Mission:
Vision:
Our mission is to provide quality and cost-efficient offshore solutions and value-added services to SMEs
Vision:
To be the leading offshore provider of solutions and services to SMEs world-wide while matching employee’s knowledge, skills and attributes that fit each client’s distinct needs.
WHY JOIN US?
DBOS is a growing BPO service provider that ensures strategic outsourcing in a cost-efficient way. Guided by our core values: Excellence, Ingenuity, Integrity, and Heart, DBOS is committed to delivering offshore solutions your business needs to meet your KPIs and required ROIs at a reasonable cost.
Benefits & Others
Dental, Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)