Pet Service Advisor - (Vet for Australian Account)
Pet Service Advisor - (Vet for Australian Account)
JOB DESCRIPTION
Job Highlights
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Be our first International Vet Consultant!
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Dayshift and work with ANZ clients
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We offer competitive salary!
Job Description
*Candidatre must be amenable to work on-site (Cubao, Quezon City)
Be our First Vet Specialist!
Join our Pet Insurance company in ANZ
Enjoy Dayshift and Weekends Off!
Our company is looking for a passionate Vet Service Coordinator to work for an Insurance Company in Australia and New Zealand.
You will be working closely with the customer's to provide general and medical inquiries regarding their pets.
Responsibilities:
- Handle inbound, and email medical consultation and inquiries
- Call existing customers and clients to provide medical advice and prescription
- Handle global customers and provide solutions with their pet medical queries
- Answer queries from customers and potential customers asking for insurance
- Explain product or service being offered to the customer and encourage the customer to proceed in getting the service
- Provide accurate, valid and complete information by using right methods and tools
- Follow communication procedures, guidelines and policies
- Maintain customer information and company’s document confidential
- Send reports to the client of total patient's and their progress
Requirements:
- Doctor of Veterinary Medicine or should have relevant training and experience
- At least 1 year of work experience in a vet clinic, hospital or organization
- Excellent English communication skills both verbal and written
- Comfotable in the call center set-up (online consultation)
- Customer service focused and great listening skills
- Must be a good team player
- Must be able to manage sensitive client information
- Must have a good and positive working attitude
- Ability to multi-task
- Proactive
OTHER JOB REQUIREMENTS
Education
Professional License (Passed Board/Bar/Professional License Exam)
Field of study
Veterinary
Specialization
Nurse/Medical Support
WORK LOCATION
CubaoCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Semi-formal
Language
English
Industry
Telephone No.
Mobile No.
Company Size
BPO / Call Centers
Telephone No.
+63 9606854641
Mobile No.
+63 9606854641
Company Size
100 employees
Benefits
Working Hours
Sunday
Closed
Monday
7:00 am-4:00 pm
Tuesday
7:00 am-4:00 pm
Wednesday
7:00 am-4:00 pm
Thursday
7:00 am-4:00 pm
Friday
7:00 am-4:00 pm
Saturday
Closed
COMPANY OVERVIEW
In DBOS, everybody is a key player, contributing to the company's success. You're about to become a part of a team that encourages growth, creativity, and an open line of communication among staff, managers, and executives. It's an environment where each milestone is recognised and each person's success is celebrated through verbal and financial acknowledgement. We are 100% committed to a stable and happy working environment, so you are invited to join and get ready to learn, progress, and thrive.
Mission:
Vision:
Our mission is to provide quality and cost-efficient offshore solutions and value-added services to SMEs
Vision:
To be the leading offshore provider of solutions and services to SMEs world-wide while matching employee’s knowledge, skills and attributes that fit each client’s distinct needs.
WHY JOIN US?
DBOS is a growing BPO service provider that ensures strategic outsourcing in a cost-efficient way. Guided by our core values: Excellence, Ingenuity, Integrity, and Heart, DBOS is committed to delivering offshore solutions your business needs to meet your KPIs and required ROIs at a reasonable cost.
Benefits & Others
Dental, Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)