JOB DESCRIPTION
The Dream Job defined
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
Your day-to-day in a nutshell :
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Developing and maintaining accurate files
- Ensuring customer requests are handled in an appropriate and timely manner
- Utilizing various Concentrix and client-based tools and applications for customer management and servicing
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
You may be our next Customer Experience Champion if you :
- Are at least Senior High School graduate
- Have an experience of at least six (6) months in the BPO industry; but candidates without BPO experience are also welcome to apply
- Have good English communication skills
- Have working knowledge on computers
- Have good customer service, multi-tasking and problem-solving skills
- Are willing to work in shifting schedule
Here’s what’s in store for YOU!
- Paid training
- Competitive salary
- Monthly performance incentives
- Benefits after six (6) months
- Vacation entitlement upon hire
- Career pathing and advancement opportunities
Complexity Allowance - 2,500
Rice Allowance - 2,000
OTHER JOB REQUIREMENTS
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COMPANY OVERVIEW
Reliving the vision of caring and embracing employment opportunities in the IT-BPM sector here in the Philippines and Australia, a once dream was realized through the birth of STACKph, a GDV Business Services Co.
STACKph, a brand name chosen to represent the abundance of right-fit talents in all areas of the metro and countryside whilst GDV Business Services Co. is the legal business name registered in Securities and Exchange Commission. The company was registered on 17th January 2019 in Pasay, City, Metro Manila Philippines.
We play on a different playing field since our goal is to serve the businesses efficiently and consistently to make sure they keep on running and that is why we not only supply people, we also supply what the people inside the businesses need.