The primary responsibility of the Client Services Manager is to ensure that client(s) are provided the ultimate service. The Client Services Manager will be singularly focused on the ship-to’s of this one (or few) client(s) (customer class) and optimizing contracted business within this relationship. There will be an insanely high focus on servicing these clients and identifying cross-selling opportunities.

Duties and Responsibilities:

• Serves as the “Single Point of Contact” for Afni on select national account client(s). This will be done primarily through phone calls and e-mails.
• Seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
• Assures all orders are placed and delivered within contracted parameters.
• Proactively manage the order cycle for each end-user. Research and resolve order flow concerns.
• Deploy field personnel from Afni or contracted vendors as required to ensure the product is successfully delivered, installed, and properly used, or to resolve concerns.
• Analyze and develop creative ways to remove costs and create efficiencies in existing contracts.
• Participate in future contract proposals by using pre-existing customer data and other relevant benchmarking information.
• Work collaboratively with the Corporate Accounts team.
• Assist in the development of and growth of this new role.

Who We Are Looking For:

• Bachelor’s degree preferred.
• At least 2 to 5 year(s) of working experience in the related field is required for this position.
• Experience with invoicing and contract negotiation.
• Previous account management, sales, or customer service required.
• Remarkable customer service skills and entrepreneurial spirit.
• Strong leadership and communication skills.
• Ability to resolve issues promptly
• Excellent MS Office and A-Plus skills.
• Experience in managing large accounts.
• Strong technology proficiency and excellent organizational skills.
• Demonstrated ability to handle a high volume and wide variety of work within the confines of negotiated contracts.
• Willing to work in Commonwealth Quezon City
• Willing to work on GRAVEYARD SCHEDULE