JOB DESCRIPTION

Customer Support
? Oversee multiple lines of support which include Chat, Phone, Email and our ticketing system queue.
? Streamline the processes to make it as efficient as possible
? Be the first line of 'live' correspondence with our end users
? Resolve common issues
? Verify, escalate, and coordinate with other departments for more complex concerns.

Quality Assurance
? Create and relay tickets from client reports to the development team
? Support the software development team in defining and testing features
? Verify that work produced meets elicited requirements through test plan / test case development and execution
? Anticipates current and future issues and develop plans and actions to minimize the negative
impact

Qualifications

? At least 2 years experience in similar roles. Preferably in a senior or lead position
? Good written communication skills

Bonus points:
? Knowledge in Database and System Administration.
? Experience in Quality Assurance
? Recommendations from your past Clients and Superiors