Customer Service Associate | Spanish Bilingual

Full-time Work Set Up:
2 - 3 Years of Experienced Taguig

Customer Service Associate | Spanish Bilingual

Full-time

JOB DESCRIPTION

Description / Requirements

Customer Service Associate

 

Work Location: Taguig City (WFH in the meantime)

  • Candidates should be located within Metro Manila / Antipolo / Cainta
    Salary offer: 60,000 to 65,000 (could be higher depending on the candidate’s experience)
    NOTE: Candidate should be a Filipino Citizen (in the meantime)
  • Candidate should be below 55 yrs old.
 

Qualifications:

  • Excellent verbal and written communications skills in both English and Spanish REQUIRED
  • College Graduate or 2nd year college undergraduate
  • At least 6-12 months Spanish Bilingual Experience
  • Computer Navigation and operations skills
  • Ability to work independently and in a team environment
  • Willingness to learn and open for feedback
  • Customer Service skills that build high levels of Customer Satisfaction
 

Job Description:

  • You will be talking directly to Consumers of our program; addressing inquiries about the program and/or troubleshooting issues with their online portal. We provide exceptional Customer Service through inbound or outbound phone calls daily.
  • Focusing on first call resolution. As time allows, additional off-phone project work will be assigned. Hands on training is provided, with ongoing refreshers offered as processes and procedures change.
  • Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English
  • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time
  • May provide guidance and/or mentoring to less experienced associates
  • Other related duties assigned as needed

 

OTHER JOB REQUIREMENTS

Education
Field of study
Specialization

WORK LOCATION

Taguig

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Casual

Language
English
Industry
Human Resources

Telephone No.
+63 9468554043

Mobile No.
+63 9956634675

Company Size
10000 employees

Benefits

Working Hours
Sunday
Closed
Monday
8:00 am-6:00 pm
Tuesday
8:00 am-6:00 pm
Wednesday
8:00 am-6:00 pm
Thursday
8:00 am-6:00 pm
Friday
8:00 am-6:00 pm
Saturday
8:00 am-6:00 pm

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COMPANY OVERVIEW

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