We're hiring! 

Come and join 1Export as we strive to help Filipino micro, small and medium-sized enterprises (MSMEs) #GoGlobal. Let's help the Philippine economy by guiding businesses through the complex world of exporting.

We're looking for a Customer Success Officer!

Duties/Responsibilities:

• With at least 2-3years experience with sales and customer service

• Renegotiate and maintain major clients
• Demand driven in supplier accounts
• Process the clients’ on-boarding  
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Assist in tech-support for Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.