JOB DESCRIPTION
Qualifications:
- University degree in Computer Science, Mathematics, Business IT or related major
- Has 3-6 or more years of experience with SQL Server (Scripting) / Java Programming / RPGLE/ CL / C++
- Has sufficient debugging skills and some experience with debugging tools on different operating systems (iSeries, Eclipse)
Responsibilities:
- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
- Validate defects thoroughly by ensuring that the described scenarios are fixed
- Build and provide simple scripts with the assistance of senior colleagues when necessary
- Write technical specifications and best practices documentation
- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Software