Customer Service Representative
Customer Service Representative
JOB DESCRIPTION
Supports the operations in answering customer complaints and assisting in online orders.
DUTIES AND RESPONSIBILITIES
1. Checking of e-mails and answering the customer queries via text and social media.
2. Do customer relations such as follow-up of payment of customers, finding-out of solution to complaints, checking of stocks in store for reservation, coordination among rider, admin and courier and call the customers to confirm their orders
3. Searching of new clients.
4. Processing of orders in shopify.
5. Preparing of daily and monthly sales reports.
JOB QUALIFICATION
JOB QUALIFICATIONS:
- Must be a College/Bachelor's Degree holder
- With at least 1-year experience in Customer Service, experience in BPO settings is an advantage.
- Wiling to be trained
- Knows how to handle customer complaints
- Willing to work in San Pedro, Laguna
OTHER JOB REQUIREMENTS
JOB BENEFITS
WORK LOCATION
LagunaCOMPANY PREVIEW
Dress Code
Language
Telephone No.
Mobile No.
COMPANY OVERVIEW
TOUS LES JOURS is a FRENCH-ASIAN Bakery serving a unique selection of Bakery goods and beverage made with the highest quality ingredients. It established a reputable bakery café system in the United States, building in brand image that is respected in ASIA-AMERICAN communities and expanding into other mainstream markets.
OUR HISTORY
Established in 1996, TOUS LES JOURS is a leading chain in the food industry’s premium café bakery segment. TOUS LES JOURS developed an on-site production system for each store to provide customer with 100 percent freshly baked products, as well as delectable cakes made from finest ingredients and most sophisticated fermentation technology.
As of 2008, TOUS LES JOURS operates bakery cafes across the United States as well as in Asian countries outside Korea, including China, Vietnam and Philippines. In the United States, We currently operate more than 10 stores in California, Texas and Georgia. It is TOUS LES JOURS goal to continue to expand worldwide, so a broader population will be ab le to enjoy our freshly baked Pastries daily.