Qualifications: 

• High School Diploma / GED required (College Degree preferred)
• Must have at least two 2 years’ experience in Training
• Must be an expert in GDS: Sabre, Amaedus and Galileo
• Experience in a Contact Centre set up is preferred
• Willing to work and relocate to Clark, Pampanga

Responsibilities: 

• Research, design and develop effective training programs to meet national and international standards requirements.
• Deliver a range of training courses and ensure alignment with corporate objectives and competencies.
• Work in close liaison with Management, Team Leaders and staff in meeting their training needs, specifically to review operational procedures and staff performance and suggest improvement and development plans for the Call Centre staff using the Individual Learning Programme (ILP).
• Conduct “Training Needs Analysis” to identify the training gaps and requirements, measure training effectiveness and ensure that service standards are met.
• Produce weekly report on ad hoc tasks and training interventions.
• Designed training on the job activities so as to maintain a quality job performance
• Undertake special projects (within the scope of training) as may be assigned by the Training Manager aiming to enhance service quality, best work practices, safety and productivity improvements, and reduce expenditures within the specialized training area.
• Maintain continued professional development, keeping updated of the latest methods and best practices with the specific area of expertise.