Qualifications: 

• Must have 2 years of reporting experience
• Must have Excel, VBA Macro, Reporting Experience
• Working experience in a call center/BPO industry

Responsibilities: 

• Performance reporting and monitoring real time activities
• Coordinates with Stateside WFM/ Operations on Schedules, Overtime & shrinkage planning.
• Conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and Presenting information for operational and business planning.
• Support short and long term operational/strategic business activities – by developing, enhancing, and maintaining operational information and models.
• Develop and implement effective/strategic business solutions through research and analysis of data and business processes.