Qualifications: 

• College / Bachelor’s Degree
• Preferably with 3+ years of Helpdesk working experience.
• Technical proficiency and troubleshooting skills
• Experience in e-mail systems, Office application suite, Operating Systems, and Collaboration tools
• Supporting and troubleshooting PCs, monitors, printers, local area, and VPN network connectivity, etc.

Responsibilities:

• Respond to and/or be available to receive requests from the user community pertaining to questions or problems relating to computer and other IT hardware or software applications.
• Be involved with IT Accounts Processing for on/off boarding, procurement, etc. by either actively handling requests or supporting the team during these activities.
• Through various informational repositories, research,, and training; acquire and maintain current knowledge of the client’s IT environment, application, support policies/processes, service disruptions, and IT projects to provide accurate information and solutions to customers