JOB DESCRIPTION
Job Description
- Bachelor’s Degree
- At least 2-year experience in handling Training classes in a BPO setup
- Background in Inbound, Outbound, and Non-Voice Services
- Preferably with at least 1 year of experience in quality assurance division
- Responsible for conducting product, upskills, and language training to new hires and evaluate their performance based on their competencies.
- Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.
- Effectively facilitate learning using a wide variety of delivery methods appropriate to the audience/situation, including instructor-led training, workshops, job aids, net meetings, and e-learning.
- Develop and deliver all in-channel training to frontline employees on product, process, and performance affecting initiatives.
- Provide post-training support, follow up and coaching to frontline employees and team members.
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
WORK LOCATION
PasigCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Casual
Language
English
Industry
Telephone No.
Mobile No.
Company Size
Human Resources
Telephone No.
+63 9468554043
Mobile No.
+63 9956634675
Company Size
10000 employees
Benefits
Working Hours
Sunday
Closed
Monday
8:00 am-6:00 pm
Tuesday
8:00 am-6:00 pm
Wednesday
8:00 am-6:00 pm
Thursday
8:00 am-6:00 pm
Friday
8:00 am-6:00 pm
Saturday
8:00 am-6:00 pm
COMPANY OVERVIEW
We Provide Dream Jobs FOR ALL.
WHY JOIN US?
We Give and Provide Dream Jobs FOR ALL.