Qualifications: 

• College Graduate with 3 to 5 years of experience as an Operations Manager in a BPO setup
• Preferably has experience in Online Retail campaign, Content Moderation, or Local campaign
• Excellent written and verbal communication skills
• Willing to work in Ortigas

Responsibilities: 

• ·Manage the staffing requirements on the operation floor through effective forecasting and scheduling, attendance management, headcount projection, and recruitment
• Develop strategies on how to improve service quality by identifying challenges, analyzes the root causes, implement and follow-through action items.
• Always seek ways to develop the performances of the team leaders and direct reports through upskilling initiatives
• Demonstrate the importance of team cohesiveness through the practices based on TCI Management Philosophy
• Manage the operational approaches and strategies towards achieving the KPIs which agreed with the client
• Proactive and alert in identifying, preventing the risks/issues, and implement the relevant improvement plans.