Bachelor’s degree in business or supply chain-related field.
7+ years experience in customer service, order fulfillment, and order processing
10 years experience with SAP processes, GTS, TMS, and Master Data Management.
Supply chain or similar certification preferred.
Chemical industry experience preferred.
Responsibilities:
Identify and lead training activities and review workload balancing periodically with the team.
Responsible for order management escalation and develop resolution plans to minimize potential risks and eliminate recurring issues.
Set standards and alignments for the re-invoicing process for all drop ship and interco orders together with Order Fulfilment in the other regions.
Act as the business/ function lead for process improvement activities and projects, scope include communication, project participation, testing, and change management on the project teams.
Responsible for corporate audit to the Order Fulfillment process in APAC.