Qualifications: 

• Bachelor’s degree in business or supply chain-related field.
• 7+ years experience in customer service, order fulfillment, and order processing
• 10 years experience with SAP processes, GTS, TMS, and Master Data Management.
• Supply chain or similar certification preferred.
• Chemical industry experience preferred.

Responsibilities: 

• Identify and lead training activities and review workload balancing periodically with the team.
• Responsible for order management escalation and develop resolution plans to minimize potential risks and eliminate recurring issues.
• Set standards and alignments for the re-invoicing process for all drop ship and interco orders together with Order Fulfilment in the other regions.
• Act as the business/ function lead for process improvement activities and projects, scope include communication, project participation, testing, and change management on the project teams.
• Responsible for corporate audit to the Order Fulfillment process in APAC.