Qualifications: 

• BA degree or equivalent
• At least 5 years progressive experience in process improvement & performance measurement projects
• Experience in Shared Services / Business Process Outsourcing industry with multinational companies
• Strong project management skill
• Lean Six Sigma Black Belt/Green Belt Certification is a plus

Responsibilities: 

• Provides suggestions for improvements in areas of cost reduction, service quality, productivity, and learning and development and communicate these opportunities to the relevant Manila Tower Leadership Team and to the Strategy and Execution Manager
• Reviews Continuous Improvement ideas logged in the Bright Idea Tracker
• Leads and facilitates in closing identified Continuous Improvement projects to achieve the Manila GOC’s Efficiency and Productivity goals
• Manages cross-functional/cross-departmental productivity and service quality programs and projects in the Manila GOC site including the review of actions identified on those projects/initiatives together with the person responsible in the site
• Researches and propose appropriate Manila GOC-wide productivity and service quality training aligned with the Continuous Improvement culture and the Learning and Development Program of the site
• Provides training, coaching, and mentoring to Manila GOC employees on the methodologies of Lean Sigma, Project Management, and Service Quality Management