DUTIES AND RESPONSIBILITIES:
• Take part in the Global Telephony Platform project covering roll outs in offices across the globe
• Execute daily tasks related to Cisco Telephony/UC operations and maintenance, including Incident Management, Problem Management and Request Fulfilment ITIL processes
• Support implementation/integration of Unified Communications solutions
• Create and update operational documentation
QUALIFICATIONS:
• Practical knowledge about Cisco Unified Communications
• Experience with Cisco UC, CCNA/CCNP Collaboration certifications or equivalent level of skills and experience will be a plus
• Experience with VoIP protocols and UC systems integration methods
• Familiarity of the UC network architecture
• Understanding of network switching and routing as related to a Unified Communications and Voice over IP networks, including SIP protocol suite
• At least 2 years of experience in a similar role
• Familiarity and understanding of best IT practices (ITIL)
• Good spoken/written English skills
We offer:
- Great Compensation Package!
- Government Mandated Benefits
- HMO
- Life Insurance
- Yearly Appraisal
- Vacation/ Sick Leaves
- Great working environment
- MANY MORE!