Customer Service | Technical Support Representative (BGC)
Customer Service | Technical Support Representative (BGC)
JOB DESCRIPTION
- Answering tickets focusing on consumer products and service questions;
- Suggesting information about other products and services;
- Tier 1 & 2 customer support;
- Maintains customer records by updating account information. Overall knowledge base and data management.
- Resolves product or service problems by clarifying the customer's complaint;
- Inquiring on the cause of the problem;
- Selecting and explaining the best solution to solve the problem if possible;
- Expediting correction or adjustment; following up to ensure resolution;
- At least 2 years of customer service and technical support experience
- Has a background in billing/invoices
- Has an average to excellent English communication skills
- Amenable to work in BGC
- Open for Midshift/Nighshift schedule
- Can start as soon as possible
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COMPANY OVERVIEW
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company providing business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures.
Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.
Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.