- Provides administrative support to the site Industrial Relations team, provides information and assistance in response to a wide variety of inquiries related to all aspects of IR from clients and departmental staff. Provides customer service and assists with day-to-day operations. - Provides timely, accurate, and thorough information and services in response to internal and external requests. Provides detailed explanations of the processes and procedures applicable to the work of the function. - Drafts, formats and revises various documents including employer proposals, memoranda of agreement, collective agreements, class specifications, letters, memos, and reports. - Prepares and maintains records for all aspects of IR in accordance with corporate guidelines