PART-TIME POST

Open Access BPO's vision is to create an organization that serves the best companies in the world in an environment that is a great place to work for our employees. We have been providing business process and call center outsourcing solutions to a host of international clients since 2006.

JOB DESCRIPTION:

• Provides outstanding customer service for an e-commerce campaign that offers beds, bed frames, mattresses, sofas through their online shopping website.
• Addresses product and general questions or concerns, by clarifying the customer's complaints and conducting root cause analysis.
• Provides customer feedback and reviews responses in a timely and friendly manner.
• Ability to accurately answer product questions and provide information about other products that leads to sales
• Maintain customer and account records and other required duties as assigned.

QUALIFICATIONS:

• Excellent Spanish and English communication skills, both written and spoken
• With at least 1-year BPO experience
• Knowledge or background in using MS Office, database software, and CRM software is a plus. Examples are SAP, Oracle, Zendesk, ect.
• Excellent communication skills
• Must be from NCR or nearby towns only
• Must not be currently connected to a BPO company

SALARY: 390 PHP PER HOUR

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To know more about Open Access BPO, visit our corporate site at openaccessbpo.com.