The account is a digital health startup based in Zurich, Switzerland and San Francisco, California.

What We Do:
• Make a difference in the lives of our users
• Efficiently and effectively communicate with users who contact us via our designated support channels
• Accurately identify, analyze, and resolve both technical and non-technical issues in a timely manner
• Escalate more complex problems to appropriate internal resources
• Write and maintain documentation for both, internal and external knowledge bases.
• Learn. Constantly adding new capabilities and improving the way our product works
• Build and maintain our internal systems and procedures
• Improve our products and services by providing insightful feedback

Core Requirements:
• Participate in daily scrums, weekly planning, and company-wide meetings.
• Fluent in English and Czech languages, written and spoken
• Solid technical understanding and ability to solve technical problems.
• Previous experience preferred: Health Sciences, Healthcare, Caregiving, Medicine, Natural

Benefits:
Salary: 75-80K package
- Work visa
- One-year contract
- Health card 2 weeks after hired
- 20 leave credits
- 13th mo pay

Send your resume to
Visit our corporate site at openaccessbpo.com