Technical Support Representative

Full-time Work Set Up:

Technical Support Representative

Full-time

JOB DESCRIPTION

As a Technical Support Representative will be responsible in providing fast, quality technical assistance across all our product line via phone, email and live chat. You will use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.
 

 

Requirements

  • Good Verbal and Written communication skills
  • Good understanding of Bluetooth and WIFI technology and how to troubleshoot/setup
  • Basic knowledge about GPS
  • Tech-savy
  • Has experience using a CRM tool
  • Demonstrate proficiency in typing and grammar
  • Solutions-oriented with good problem-solving skills
  • Keen to detail
  • Has good attendance track from previous employer/s
  • Willingness to cooperate with others and work to the greater good
  • Confident and can clearly provide instructions to the customers
  • At least College Level
  • Willing to work on a shifting schedule (morning shift, mid-shift, night shift and graveyard shift)
  • Independent and open to new environment/challenges
  • Must be willing to work in the office

Benefits

  • Competitive monthly basic salary
  • Monthly allowance
  • HMO + Dental
  • Paid Leave Credits
  • Company Outings, Activities, Freebies, and others

 

OTHER JOB REQUIREMENTS

Education
High School Diploma
Field of study
Others
Specialization
Customer Service

WORK LOCATION

Mabolo Cebu City

COMPANY PREVIEW

Average application processing time
More than 2 weeks


Dress Code
Casual

Language
English
Industry
BPO / Call Centers

Telephone No.
+63 401 1505

Mobile No.
+63 2 515 4556

Company Size
300 employees

Benefits

Working Hours
Sunday
Closed
Monday
3:00 pm-10:00 pm
Tuesday
3:00 pm-10:00 pm
Wednesday
3:00 pm-10:00 pm
Thursday
3:00 pm-10:00 pm
Friday
3:00 pm-10:00 pm
Saturday
Closed

COMPANY PHOTOS

COMPANY OVERVIEW

We provide the best communication solutions that help our clients improve business functions, reduce timelines, enhance quality, and improve sales while reducing costs by up to 60 percent. AmeeraTel offers the following innovative advantages to help your business exceed to the next level in telemarketing:

AmeeraTel Innovative Technology

Innovative Technology. We combine effective communication with advanced technology techniques & development making your company compete better in the market thus exceeding average expectations and allowing for more attractive opportunities.

AmeeraTel Boost Sales

Boost Sales with our 100% Delivery Rate. The quality of our service is guaranteed. Our professional skills & technical advantages are highly maintained with consistent uncompromising quality in delivering the most optimum sales target and standards. Our professional skills & technical advantages are highly maintained with consistent uncompromising quality in delivering the most optimum sales target and standards.

AmeeraTel We Value Our Customer

We Value our Customers. We firmly believe that our customers and community should receive more than they expect. This is our business philosophy. We listen to our clients. We give them what they want and we make it easy. Customer satisfaction is our priority.

AmeeraTel Performance Success

Performance Success. We have the best leaders and the best staff. Our leaders have vast experience in the call center industry and our staff is trained to deliver the best customer experience. As an organization, we all work together to give you the success your business have always dreamed about.

AmeeraTel Increase Productivity

Increase Productivity. We are fully committed to providing you with highly technological & efficient resources that will increase productivity, enhance customer support and grow revenue. We can do more for your company at lower cost.

AmeeraTel Friendly Environment

Friendly Environment. Our multicultural and passionate support team foster the growth and success of our entire performance, allowing us to deliver competitive customer service strategy proven to exceed industry standards and customer expectations. What we have is what you also get.

AmeeraTel Meeting Sales Expectation

Meeting Sales Expectation. We have the most advanced strategic partner for inbound and outbound customer support and call center services. We work with you to determine which services meet your needs, carefully plan an execution strategy, and ensure continuous monitoring to guarantee optimum service levels.

AmeeraTel Save Time and Money

Save Time and Money. We deliver consistent and cost effective telephone-based leads using the most advanced technology system for communications and outsourcing solutions. We customize our tools and resources to meet the needs of your business, thus increasing customer satisfaction, maximizing profits and saving you time and money.

WHY JOIN US?

AmeeraTel is a complete provider of outsourcing solutions. It combines the latest state of the art technology with quality customer care and commitment to excellence. We are recognized by clients in the BPO industry as the benchmark in providing the highest level of quality in customer service.

As a highly experienced leader in the BPO industry, AmeeraTel has always been there for businesses, professionals, and organizations. We can make your company better able to compete with any other business in your industry. Regardless of the size of your company or your call center service needs, a unique one of a kind program will be designed just for you.

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