About the Company

Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OA BPO is experienced in designing, implementing and managing critical business processes and call center solutions for clients around the world from its Makati, Philippine operations centers. 

The account is a digital health startup based in Zurich, Switzerland and San Francisco, California. We believe that women deserve a more modern method of tracking their cycles and their health at every phase of life. They deserve accurate, reliable data about their fertility, about pregnancy, and how their cycle fits into the bigger picture of their health, delivered in a way that’s convenient and non-invasive.

What We Do:

•    Make a difference in the lives of our users

•    Efficiently and effectively communicate with users who contact us via our designated support channels

•    Accurately identify, analyze, and resolve both technical and non-technical issues in a timely manner

•    Escalate more complex problems to appropriate internal resources

•    Write and maintain documentation for both, internal and external knowledge bases.

•    Learn. Constantly adding new capabilities and improving the way our product works

•    Build and maintain our internal systems and procedures

•    Improve our products and services by providing insightful feedback

Core Requirements:

•    Participate in daily scrums, weekly planning, and company-wide meetings.

•    Show empathy, relate to our customers and provide excellent service.

•    Proficient in English and Polish languages, both written and spoken

•    Experience working in multi-channel support organization.

•    Solid technical understanding and ability to solve technical problems.

•    Previous experience preferred: Health Sciences, Healthcare, Caregiving, Medicine, Natural

Benefits:

Salary: 75-80K package (Pure non-voice)

- Work visa

- One-year contract

- Health card 2 weeks after hire

- 20 leave credits 

- 13th mo pay

Send your resume to

Visit our corporate site at openaccessbpo.com

?Main Office: Glorietta 2, Makati, Philippines