Job Responsibilities :

• Respond and resolve client's technical support queries and service tickets in a timely and accurate way via phone or email or chat.
• Representing the company’s best in class IT solutions to meet client’s need
• Troubleshooting PC, Network and Server related problems
• Ensure Backups are successful and properly done
• Manage Client’s IT Infrastructures
• Provide Recommendations for Upgrades and Improvements
• Carry out Preventive Work on PCs, Servers and Firewalls
• Prepare IT Status Reports / Documentations and Network Diagrams
• Attend to client’s request for IT Products

Skills:

• English Proficiency
• Excellent in written and verbal communication
• Cloud Computing, IT Support, Technical Support
• Creative problem-solving skills either online and offline resources
• Strong technical knowledge to address IT technical issues/faults quickly and efficiently.
• Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player
• Good Interpersonal Skills
• Good time management

Key Requirements:

• Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Strong technical knowledge in Troubleshooting of PC, Network and Server related problems
• Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health check and fine-tuning
• Experience in Implementing and Maintaining Backup Solutions
• Resourceful Engineer who knows how to solve problems independently using online and offline resources
• Good communication and Interpersonal Skills
• Able to communicate effectively in English
• Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player
• Able to commit to the company for a minimum period of 2 years
• MCSA, MCSE and CCNA certification is an added advantage.

Preferably 1-4 Yrs Experienced Employee specialized in IT/Computer - Network/System/Database Admin or equivalent.