JOB DESCRIPTION
As the Quality Assurance of Omni-Channel BPO for Buy on Trust, you will be responsible in generating quality ledgers focusing on identifying and overcoming various issues as identified and directed by upper management. Identify issues and address them with Team Lead to determine if a new issue/s currently exists and needs to be addressed departmentally or company-wide.
Job Description
• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables
• Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
• Processing placed orders on Buy on Trust’s platform
• Editing of orders, specifically SKU numbers and quantities if needed.
• Cancellation of orders (per request)
• Placing notes per order
• Manual verification
Skills & Qualifications
• Superb computer competence, including database management
• Analytical, problem-solving, and decision-making skills
• Demonstrated knowledge of testing best practices, version control practices, and defect management practice
• Excellent data collection and analysis skills.
• Strong attention to detail
Benefits
- Above Industry Compensation
- Other Allowances
- Electricity Subsidy
- Internet Subsidy
- Flexitime
- 20% Night Differential
- Annual Increase
- Hmo + 1 free dependent after regularization
- Medical Health Insurance
- Vacation and sick leave accrual from day 1
- Mental health Leave
- Maternity and Paternity Leave
- Paid Holidays
- Birthday Leave
- Single parent leave
Visit our Website: https://omnichannelsol.com/
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COMPANY OVERVIEW
Our Mission
To build a world-class organization filled with experts eager to contribute at a high level of professionalism no matter what their passion is. When team members are excited to learn, excited to grow, and eager to engage, it organically creates an environment filled with inspired workers ready to add value for our clients. We want to prove to our clients that our team is capable of producing excellent work, driving authentic results, and going beyond the limits of what we can do. We believe in seamless integration where your Omni-Channel Solutions team member is a part of your organization, a team player you expect to deliver with the same quality as those located at your headquarters.
WHY JOIN US?
Working at Omni Channel BPO is a job like no other.
Our current office is 1605 One san Miguel Bldg San Miguel Ave. Brgy San Antonio Pasig City. We take pride in a fun and engaging environment to help our team members bring their best selves to work every single day. Even in a remote setup, we regularly connect and have fun together as a team. As a global partner for our client's organization with offices in Seattle, California, and the UK, we get to work alongside incredibly talented co-workers and some of the world's most prolific and inspirational brands.
Our core tenet is that we exist as an extension to our client's team and deliver top-notch projects to one of the big brands we support. We enjoy the challenge of new and unfamiliar tasks. Change is our standard, which enables us to shift gears comfortably. We love to exceed our goals, both professionally and personally. Most importantly, we value self-development because it helps us help others better.