JOB DESCRIPTION
Job Description
The Customer Service Representative is the front liner of the Company who interacts with the customers on behalf of our clients and of the organization. You provide information about products and services, respond to customer complaints, take orders, and process returns and payments.
You are a problem solver. You help clients find answers to their concerns and assist them with integrity and compassion while also clarifying their complaint, determining the cause of problem and explaining the best solution to their problem up to execution of the resolution. You are able to multitask talking to the customer while pulling up their files and search for information regarding their issues. You deal with all sorts of requests and complaints and use your excellent communication skills to deal with our customers with enthusiasm.
As a voice agent, you attend to incoming calls and also take initiative in doing outbound calls. You are able to handle a long queue of calls while guaranteeing 100% customer satisfaction each time. You are a team player. You value team work and achieve one objective.
You are a person of integrity. You keep confidential information in the system and you practice transparency in all tasks done. You are trustworthy and customers can count on you for the safety of their data.
Minimum Qualifications
? Experience working as a virtual customer service representative
? Minimum 2 yrs in college
? Accustomed to operating in a fast-moving, Client facing environment
? Highly proficient in spoken and written English
? Typing speed of not less than 50 wpm
? Amenable to work on a graveyard shift
Benefits
?Above industry compensation
?Other Allowances
?Electricity subsidy
?Internet subsidy
?20% night differential
?Flexitime
?Annual increase
?Bithday leave
?Hmo + 1 free dependent after regularization
?Medical Health Insurance
?Vacation and sick leave accrual from day 1
?Mental health Leave
?Maternity and Paternity Leave
?Paid Holidays
?Single parent leave
?Special Leave for women
About Omni Channel BPO
We are on a mission to build world class organization filled with professionals and eager to contribute at a high level no matter what their passion is. When team members are excited to learn, excited to grow, and eager to engage, it organically creates an environment filled with inspired workers ready to add value for our clients. We want to do away with the perception that lower-quality work, mindless tasks, and menial job roles are what you throw to your “outsourced” team in the Philippines. We believe in seamless integration where your Omni-Channel Solutions team member is a part of your organization, a team player you expect to deliver with the same quality as those located at your headquarters.
Visit our website : https://omnichannelsol.com/
Apply directly through this link https://omnichannel.bamboohr.com/jobs/view.php?id=21&source=aWQ9Mg%3D%3D
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COMPANY OVERVIEW
Our Mission
To build a world-class organization filled with experts eager to contribute at a high level of professionalism no matter what their passion is. When team members are excited to learn, excited to grow, and eager to engage, it organically creates an environment filled with inspired workers ready to add value for our clients. We want to prove to our clients that our team is capable of producing excellent work, driving authentic results, and going beyond the limits of what we can do. We believe in seamless integration where your Omni-Channel Solutions team member is a part of your organization, a team player you expect to deliver with the same quality as those located at your headquarters.
WHY JOIN US?
Working at Omni Channel BPO is a job like no other.
Our current office is 1605 One san Miguel Bldg San Miguel Ave. Brgy San Antonio Pasig City. We take pride in a fun and engaging environment to help our team members bring their best selves to work every single day. Even in a remote setup, we regularly connect and have fun together as a team. As a global partner for our client's organization with offices in Seattle, California, and the UK, we get to work alongside incredibly talented co-workers and some of the world's most prolific and inspirational brands.
Our core tenet is that we exist as an extension to our client's team and deliver top-notch projects to one of the big brands we support. We enjoy the challenge of new and unfamiliar tasks. Change is our standard, which enables us to shift gears comfortably. We love to exceed our goals, both professionally and personally. Most importantly, we value self-development because it helps us help others better.