Job Overview

Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs, manage and develop client accounts to initiate and maintain favorable relationship with clients, lead and direct the work of others. A wide degree of creativity and latitude is expected. 

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer’s usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaise between the customer and internal teams

Requirements:

• Educational Background: Bachelor’s degree in Marketing or Business Management course
• Work Experience: At least 2 years proven work experience in accounts management
• 5+ years of marketing experience with agency background desirable
• Deep digital understanding
• Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Familiar with a variety of digital advertising and marketing concepts, practices and procedures.
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills
• Excellent time and project management skills. You’re always looking to improve inefficient processes
• Keen attention to detail and adherence to deadlines
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
• Account Manager top skills & proficiencies:
• Prospecting Skills
• Teamwork
• Planning
• Build Relationships
• People Skills
• Initiative
• Customer Focus
• Emphasize Excellence
• Manage Multiple Projects
• Attention to Detail