Job Purpose:

Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat, or instant messaging.

Job Description

• Answers customer support messages via telephone or Web promptly to enhance the customer service experience
• Patiently listens attentively to customers and connects them with the appropriate department to address their needs
• Quickly learns the functions of the system to log in and respond to customer complaints
• Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
• Keeps sensitive information and financial records private and confidential
• Works with management to maintain best practices for efficient communication with customers
• Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery, and delayed delivery to inform customers
• Address customer questions about new products, services, promotions on sales
• Meets regularly with team lead to give feedback to help improve customer service culture, response time, and tools to improve staff experience
• Willing to learn from management to properly apply company policy to customer solutions
• Contributes to bottom lines sales by increasing customer satisfaction

Skills and Qualifications:

Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette

Skills and Qualifications:

Good Communication Skills, Customer Service Support Experience, Excellent Listening Skills, Results-Driven, Able to Work as a Team, Ability to Work in Fast-Paced Environment, Ability to Work Under Pressure, Pays Attention to Detail, Fast Learner, Engaging Personality, Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking, Prioritising, Phone Etiquette