JOB DESCRIPTION

• Identify existing client processes for automation and determine potential savings in comparison with current manual processes
• Create process diagrams to understand the client processes
• Compose feasibility studies for the clients
• Provide comparative analysis between previous manual processes and automated processes
• Manage ticketing system and task assignments to assigned team members and client contacts
• Meet with clients and create RAX automation workflows based on their requirements
• Create relevant use cases using RAX Automation Suite
• Complete workflows within agreed schedule
• Provide reports on customer needs, problems, and potential additions to product features and services
• Coordinate with the Sales and Software Development team to relay product feature requests during meetings and support inquiries
• Establish, develop, and maintain positive business and customer relationships
• Continuous enhancement of product knowledge
• Provide timely resolution of customer problems and product concerns
• Any other work as requested by the client

SKILLS AND QUALITIES

• Friendly and engaging demeanor
• Firm grasp of programming concepts
• Deductive approach to challenges
• Adaptability to learn new RPA tools and features
• Ability to provide relevant recommendations to improve the existing client processes using RPA
• Communication and listening skills to understand what the client truly needs
• Prioritization, time management, and organizational skills
• Ability to create and deliver presentations specific to the audience needs
• Relationship management skills and openness to feedback
• Resilience and tenacity
• Familiarity with business process analysis
• Experience using RPA tools (UiPath, Automation Anywhere, BluePrism, etc.)