JOB DESCRIPTION
The Manager is responsible for monitoring and ensuring the continuous work flow of the department, assisting in maintaining a balance between manpower, resources and workload.
Also responsible in providing feedback to management with regard to the status of the department regarding revenue, capacity and productivity of staff.
- Monitors work volume, turnaround time, quality and other Service Level Agreement terms and conditions with the client
- Forecasts revenue, production target and ensures the attainability of these targets.
- Handles staffing requirements, selects internal and external applicants for positions needed within the department. Recommendations movements and promotions of staff.
- Prepares manpower plan on a daily, weekly and monthly basis
- Reviews processes and recommends process improvements
- Coordinates with the necessary Support Department for resource requirements (computer, access, materials, manpower)
- Promote staff development through training, coaching, on-the-job training.
- Participates in acquisition of new accounts, handles incubation and deployment of newly acquired accounts in Production.
- Monitors metrics, objectives and prepares production report for Management’s use.
- Implements company policies and procedures and department protocols
- Handles client communication and maintain a harmonious working relationship with clients.
Minimum Qualifications
- Minimum of five (5) year Team Lead / Assistant Manager experience gained from a call center or Business Process Outsourcing /Knowledge Process Outsourcing Company.
- Experience in Medical Documentation (HIPAA Law, Utilization Review, Impairment Ratings, ICD Codes, CPT Codes, Appeals on the Provider Side will be a distinct advantage.
- Bachelor’s degree in Health Allied Course (Nursing, Physical Therapy, Medical Technology, Human Biology, Pharmacy, Nutrition etc.)
- Ability to lead and partner successfully with teams, management and client
- High level of integrity, judgment and follow through
- People-oriented, strong coaching and leadership skills
- Excellent verbal and written communications skills
- Technology savvy and efficient in MS Office.
OTHER JOB REQUIREMENTS
WORK LOCATION
MakatiCOMPANY PREVIEW
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Telephone No.
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Company Size
COMPANY OVERVIEW
eData Services is an American owned and operated Health Information Management Company that has been in business for more than 15 years. We employ nearly 600 medical professionals including dozens of Medical Doctors and hundreds of Registered Nurses. We also employ Dentists, Pharmacists, Psychologists, and Registered Physical Therapists.
We deliver customized services to over 500 clients throughout the United States; 24 hours a day, 7 days a week. Our services include:
- Medical Record Summarization
- Dictation Transcription (Medical and Legal)
- Medical Report Editing
- AMA Impairment Ratings
- Comprehensive Medical History Taking by Telephone
- Depo Summaries
- Incoming Mail Processing
- EHR Data Entry
- Utilization Review
- Live, Real-Time Virtual Scribe Services during Exam Encounters
- Live, Real-Time Virtual Medical Services
- Insurance Eligibility, Benefit, and Coverage Verification
- Claim Denial Appeals and other EOB issues
- Securement of Treatment Authorizations
- Patient Scheduling
- Patient Appointment Reminder Calling
- Billing and Collections
- Preparation and Transmission of Referral Letters
- Computerized Physician Order Entry
- Incoming Telephone Call Handling
- Full Telephone Receptionist Services
- Lunch Hour Telephone Coverage
- Claims Submission
- After Hours Telephone Coverage
- Patient Inquiry Handling
We are HIPAA compliant and adhere to all Federal and State laws governing the security of Protected Health Information. All work is exchanged with our clients through encrypted internet connections. We utilize secured Microsoft Azure Cloud and on premise servers to ensure redundancy, speed, and security.
eData’s head office is located in Beverly Hills, California. Our center of operations is located in Makati, the center of Manila, Philippines’ business district. Our Philippine offices are located in RCBC Plaza, which also houses the Canadian, Australian, German, and European Union Embassies. We selected the Philippines because of the availability, at a reasonable salary, of highly skilled doctors, nurses, and other medical professionals that speak English and understand American customs. The US healthcare industry, including American hospitals, consistently recruits from the same highly skilled pool of professionals employed by eData Services.
WHY JOIN US?
- NO EXPERIENCE NEEDED
- NO AGE LIMIT
- PAID ATTENDANCE IN TRAINING