Assistant Manager. POS Terminal Support Services
Assistant Manager. POS Terminal Support Services
JOB DESCRIPTION
GENERAL FUNCTION & MAIN PURPOSE OF THE JOB:
• Provides operational, technical, and management advisory, support, and assistance to the Manager of POS Terminal Support Services of Service Fulfillment Division and internal & external clients, relative to POS inventory management system, warehousing & logistics, POS technical repair services & POS Terminal Preparation.
DUTIES & RESPONSIBILITIES:
Main Duties:
• To provide business and technical advisory, support, and assistance to the POS Terminal Support Services Department, and assist in ensuring attainment of the Service Fulfillment Division goals and objectives as embodied in the annual Business Plan. These include:
• Achieving of 100% Service Level Agreement set on the Quality Management System
• Maintaining competent & sanitized inventory & warehousing database and ensuring availability at all times
• Continuously providing appropriate advice in improving the POS Terminal Support Services organizational structures, manpower, systems, and procedures to enhance department competency and commitment.
• Performing appropriate assessment, analysis & enforcement relative to POS Terminal Support Services Department project/s.
• Keeping watch on the changing trends of the internal & external clients and thereby strives to enhance and develop the services of the department.
• Continually improving processes and recommending changes in strategy to improve business operations as needed.
ENSURING THE FOLLOWING REPORTS, REQUIREMENTS & ACTIVITIES IN A DAY TO DAY BASIS:
• Preparing daily, weekly & monthly reports.
• Monitoring clients or sales requests, pending releases for inventory movements & POS Preparation, and provides solutions as needed.
• Monitoring of Technical Repair Services success rates & output.
• Ensuring 100% compliance on logistics competency requirements
Secondary Duties:
• B. To assist the PTSS Manager in the alignment with Tangents’ & Service Fulfillment Division policies and guidelines. These include:
• Ensuring compliance with Tangent’s, Service Fulfillment, and POS Terminal Support Services Department promulgated policies and procedures and guidelines.
• Harmoniously working with the leaders within and outside the Service Fulfillment Division
• Monitoring of operational activities and the effectiveness of the results thereof, including preparing of reports as needed.
• Implementing specific operational programs, as assigned.
MINIMUM QUALIFICATIONS:
• Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Business Studies/Administration/Management, IT or equivalent.
• Preferred Knowledge, Skills & Abilities (KSA): Good Warehousing & Inventory Practice, Logistics & ISO 9001, Sound Judgment & Decision-making, Adaptable, Team-player
• At least 3 years (s) of working experience in the related field is required for this position.
• Preferably Supervisor / 3 Yrs. & Up Experienced Employees specializing in People Management, Warehouse, Inventory & Logistics.
• Full-Time position(s) available.
• Willing to start immediately.
OTHER JOB REQUIREMENTS
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COMPANY OVERVIEW
TANGENT is the Top-of-Mind Payment Solutions Partner in the Philippines and Asia. We are the leading payment solutions enabler that deploys world class payment infrastructure, technology, and services. We started in providing credit, debit, loyalty, and stored-value solutions via Electronic Draft Capture (EDC) Point of Sales (POS) terminals to banks and retail merchants nationwide. At present, TANGENT provides other payment solutions such as but not limited to QR payment and device, contactless/tap, EMV credit and debit payments, e-Commerce/android for mobile shopping, omni-channel, loyalty, discount, cash out, e-Gift (e-GC), wallets, fleet, ticketing, cashiering, e-Coupons/e-Vouchers, agency banking, eligibility verification... and a lot more.
Since 1999, TANGENT has been in the forefront of the technological revolution, helping its clients maximize the power of technology to achieve their business objectives. Its nationwide presence coupled with years of industry expertise and leadership uniquely qualifies Tangent to provide the most cost-effective solutions and services in the market. Moreover, its tradition of gaining a thorough understanding of its clients' businesses allow us to provide solutions that are custom tailored to their specific needs.
TANGENT is on a Mission Beyond
Tangent is more than just one leading payment solutions company in the country today. Tangent is trusted – and this trust is what we value with gratitude and deeper motivation to improve daily for our stakeholders.
Tangent’s logo word is both an embodiment and an expression of our intent. It embodies two distinct features that are innate and unique to Tangent’s service culture – “missional and surpassing.”
Our logo word is also an expression of our gratitude and motivation intended to make our services tangible by adding value to our services and providing excellent customer experience. This is in response to the continued and growing trust given to us by our clients, customers, and stakeholders. While the Company’s core and working values provide details on Tangent’s distinct service culture features, the logo word expresses the same in two simple yet profound words – Mission Beyond.
It is how relevant we continuously evolve.
Tangent’s tagline, “it is how relevant Tangent continues to evolve,” both connects as well as conveys. It connects to the company’s business philosophy as shown in its mission statements. Tangent’s success is measured up by its business philosophy – a business guidance that is pivotal and yet inspiring. Furthermore, the Company is likewise serious about stewardship and its important role in contributing to the nation’s economy and economic activities thru the supply of jobs in the job market while taking to heart the partnership with banks, fintechs, and merchants. Fulfilling this call to the best that Tangent can, allows the Company to give glory to God, the recognized ultimate CEO and owner of Tangent.
The tagline also conveys a shared culture of the men and women behind Tangent who are mindful to keep themselves abreast with developments in the Company’s external environment especially in the technological, regulatory, and economic arena. Tangent has to continue to evolve in this key role and stay relevant in this which it is called to do, and do best. Internally, the tagline conveys a constant reminder that Tangent must have to be proactive, attentive, updated, and responsive to its business environments. Externally, the tagline is a bold, unwavering declaration of commitment to the rest of Tangent’s stakeholders as being a responsible and an accountable corporate citizen and steward.
Both the logo word (Mission Beyond) and tagline (It’s how relevant Tangent continues to evolve) capture in gist the company’s core and working values that are meant to carry out the Company’s Mission Statements towards the attainment of Tangent’s Vision as the “Top-of-mind Payment Solutions Partner in the Philippines and Asia.”