If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join our team!

The Help Desk team acts as a first point of contact for customers, their task is to triage the support tickets, solve the most common problems users may have and gather all the necessary information before escalating to the higher support levels.

We are seeking a detail-oriented, thorough and organized candidate to join our growing team. You’ll need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team.

Responsibilities:

• Respond to customer support requests by following the agreed procedures.
• Research questions using available information resources and advise user on appropriate action
• As part of a global support team, working on establishing operational protocols and standards
• Work in shifts in order to cover an extended time frame including evenings and weekends

Qualifications:

• Excellent communication skills (writing and speaking) in English
• Understanding of Ethereum and the blockchain ecosystem
• Enthusiasm for continual learning and interest in blockchain technologies
• Student, Bachelor's degree in a technical university, or prior experience in a service desk role
• Knowledge of a programming language and Linux operating systems is an advantage