Customer Support (Travel Agent)

Full-time Work Set Up:
1 - 2 Years of Experienced Laguna, San Pedro

Customer Support (Travel Agent)

Full-time

JOB DESCRIPTION

Job Description

  • Support our B2B customers in their Business Travels
  • Liaise with suppliers and partners to resolve booking issues
  • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
  • Resolve problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
  • Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way!
  • Help define and establish best practices together with the rest of the team in sales, operations and customer care
  • Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!

Qualification:

  • Customer service background in: Hospitality - hotels, travel agencies, airlines, offices
  • at least 1 year experience in a similar position
  • Excellent communication skills in Business English, spoken and written
  • Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role
  • College/University Bachelor’s Degree
  • Computer literacy, knowledge of word processing, typing, cloud-based applications

Skills and Personality Traits:

  • Proven ability to provide excellent customer experience
  • Capable of seeing the big picture and interconnections between processes and the impact of actions
  • Mindful and independent worker with a high-level of self-awareness
  • Adept to apply critical thinking especially when situations fall in to grey areas
  • Highly empathetic and capable of understanding our customers needs and wants
  • Independent and reliable - can be counted on to take ownership
  • Process-oriented and detail oriented
  • Smart, organized, and knows how to prioritize
  • Comfortable and resilient when it comes to change, takes the initiative to keep themselves updated
  • Open and eager to give and receive feedback
  • Strives for continuous improvement and ambitious about growth

OTHER JOB REQUIREMENTS

Education
Bachelor's/College Degree
Field of study
Hospitality/Tourism/Hotel Management
Specialization
Customer Service

WORK LOCATION

Laguna, San Pedro

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Any

Language
English
Industry
Others

Telephone No.
+63 002 847 0859

Mobile No.
+63 8479689

Company Size
600 employees

Benefits

Working Hours
Sunday
Closed
Monday
8:00 am-5:00 pm
Tuesday
8:00 am-5:00 pm
Wednesday
8:00 am-5:00 pm
Thursday
8:00 am-5:00 pm
Friday
8:00 am-5:00 pm
Saturday
8:00 am-5:00 pm

COMPANY PHOTOS

COMPANY OVERVIEW

Yngen Group of Companies is a 100% Filipino-owned company.
We started in 2003 with Logistics, Shipping, Brokerage.Then we ventured into Innovative Products, Properties, Food and Beverages, IT Solutions and BPO.
BPO building and IT park will house foreign partners and will generate more jobs for the people in the City San of Pedro.

WHY JOIN US?

"Progression Through Diversity"

Top Specialization