Customer Service Representative - Email/Chat
Customer Service Representative - Email/Chat
JOB DESCRIPTION
- Your Role:
- Handle incoming emails and live chat messages
- Respond to customer inquiries
- Record customer interactions
- Process customer accounts/subscriptions
- Acknowledge and resolve product/service problems and customer complaints
- Process orders, forms, applications and requests
- Identify and settle customers' needs to achieve satisfaction
- Maintain a working knowledge of the products, policies, and processes
- Qualifications:
* Bachelor's Degree Level/Graduate of any business-related course
* 2+ years of email and chat support working experience
* Excellent verbal and written skills in English
* Good customer service and problem-solving skills
* A good team player
* Familiar with the following tools: MS Office, Zendesk, Kustomer, Slack
* Willing to work in the graveyard shift and on a shifting schedule
* Must be able to start ASAP
* Willing to work in Davao City
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
Customer Service
WORK LOCATION
DavaoCOMPANY PREVIEW
Average application processing time
Dress Code
Language
Less than 1 week
Dress Code
Any
Language
English
Industry
Telephone No.
Mobile No.
Company Size
BPO / Call Centers
Telephone No.
+63 908 395 8357
Mobile No.
+63 9 999 9999
Company Size
120 employees
Benefits
Working Hours
Sunday
Closed
Monday
8:00 am-5:00 pm
Tuesday
8:00 am-5:00 pm
Wednesday
8:00 am-5:00 pm
Thursday
8:00 am-5:00 pm
Friday
8:00 am-5:00 pm
Saturday
Closed
COMPANY OVERVIEW
A customized outsourcing specialist providing technical and customer support services from the Philippines to the rest of the world.