JOB DESCRIPTION
Job Description
Answers incoming customer calls regarding issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Education Background: Prefers graduate. But open to 2nd year undergraduates with 6 months BPO experience
- Shift: Night shift
- Location: Two E-Com Tower 6th Floor Mall of Asia Complex, Pasay City
OTHER JOB REQUIREMENTS
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COMPANY OVERVIEW
Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
WHY JOIN US?
The world is moving so fast; it’s sometimes easy to lose sight of the things that truly matter. That’s why at Hunter's Hub we created "The Hunter’s hub way – a strong set of company values that drives everything we do." Everything we do comes back to our values. They are real. They are important.
- Our corporate efforts include strong human resources that have focus and benefits that are rare in our industry. Hunter’s Hub values its employees that in turn know how to value our clients.
- Our employees have developed vast skills under the Hunter's Hub's strong culture of employee respect and appreciation. Likewise, Hunter’s Hub employs and sources out only the best candidates that are fit for the job positions needing to be filled.
- Our long range strategy at Hunter’s Hub is focused on our essential need to position ourselves to be an employer of choice for our industry and to not only meet, but exceed client expectations.