CUSTOMER SUCCESS OFFICER – Job Description

Responsibilities:

• Resolve customer issues and maintain acceptable service level agreements (SLA)
• Forward user feedback to the relevant department to improve the customer journey
• Help create content for our Knowledge Base
• Engage in discussion with partners and industry leaders

Qualifications:

• Able to provide concise, articulate, and insightful analysis in written and verbal form, as well as communicate these with clarity and brevity
• Experienced with productivity tools and CRM software
• Doesn't shy away from taking on new responsibilities and learning new roles
• Seeks the solution and thrives with Freedom