Responsibilities:

• Serve as the technical day-to-day point of contact of a specific product line for the sales team and customers.
• To attend meetings with potential Clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
• Prepares bill of materials and necessary documents to assist the sales team in providing proposals for clients
• Provides product, service, or technical information by answering questions and requests in a professional manner and to agreed timeframes
• Create and confidently deliver technical presentations internally and externally
• Conduct Solution Demonstration and Proof of Concept
• Provide accurate and timely management information, to include - activity reports, deals, and prospect qualification
• Communicate regularly both verbally and in writing, with customers, prospective customers, sales team, and manager
• Helps the sales team achieve its' revenue targets, by assisting in leads generating activities and prospect/account activities to move the opportunities in the sales cycle.
• Identifies current and future customer solutions requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand their requirements.
• Travels periodically to meet with domestic clients, when needed (currently WFH setup)
• Participate in achieving the goals of the sales and marketing department when needed

Other Roles and Responsibilities

• Prepares cost estimates by studying solutions design, project plans, and related customer documents; consulting with colleagues in sales and professional services.
• Perform technical development for bespoke solutions as part of a design and development framework
• Create internal design configuration documentation including network diagrams with technical explanations
• Prepare and Respond to RFI/RFP specifications
• Interface with the implementation/project team, articulating customer requirement, to ensure a smooth transition from Sale to Delivery
• Assist in the deliverables, monitoring, and reporting of ongoing initiatives and innovations in the sales and marketing team 
• Participates in the delivery of projects, when needed

Professional Qualifications:

• Bachelor’s degree in Information Technology, Computer Science or related field
• 1-5 years of industry experience is required
• 1-year experience working in Enterprise Systems Management and IT infrastructure environments architecting solutions, designing process, and implementing technology is desired (Email Systems, Active Directory, Web Server, Relational database management Systems – MSSQL or Oracle)
• Familiarity with multi-platform environments and desktop knowledge is required. (Windows 2003 or 2008, Windows XP, Windows 7)
• ITIL and PRINCE2 awareness is desired but not required
• Strong customer-facing and relationship building skills
• Strong presentation skills with the ability to build and present high-quality product demonstrations to both technical and executive audiences. 
• Sound communication skills with good command of written and spoken English
• Ability to take on multiple assignments
• Must be effective in working both independently and in a team setting.