• Candidate must possess at least Bachelors Degree Diploma in Business Administration or equivalent
• at least 2years of working experience
• Proficient in MS Office
• willing to work in start up Company

CUSTOMER SERVICE AND ADMIN STAFF

1. Positive resolution towards all inquiries via all available communication channels such as but not limited to Shopee, Lazada, Facebook etc.

2. Submit timely report on all sales, product return, after sales and provide recommendation for possible improvement.

3. Ensure 5-star rating reviews and contact buyers to resolve issues and concerns.

4. Coordinates with all concerned department for resolution of customer’s complaints.

5. Endorse immediate report to direct superior or manager on all issues that may need support.

6. Turn inquiries to sales.

7. Performs live presentation of ANBOSI products in designated channels minimum of weekly basis and as necessary.

8. Posting on all social media platforms for advertisement (FB, Tiktok, Youtube, Instagram) in coordination with graphics department.

9. Responsible for customer who directly purchase in office warehouse.

Administrative Task

1. Assisting offline orders

2. Received files and checking of actual return items that to be recorded and check at google docs

3. Testing some products that do not need a technicians helps and declare those items that are due for return to warehouse

4. Calling customers and asking for feedback asking for the reason why they returned the items

5. Posting at social media platform in the assigned date and time.

6. Calling customers whose order is already out of stock and ask them to request for cancel.