Primary Duties and Responsibilities:

WELCOME GUEST EXPERIENCE

• Maintain proper grooming with complete uniform.
• Greet guests with a smile and signature greetings of “WELCOME HOME”.
• Answers telephone calls within 3 rings in a courteous manner.

FACILITY CHECK

• Perform rounds at the hotel lobby, floors, pantry area, public areas, and facilities at the start of shift.
• Ensure that the hotel facility (fitness Centre, pools) is closed including lights and aircon.
• Include all particulars for repair to the Daily flash report.

ENDORSEMENT

• Collect endorsement from:
  • Room Attendant (PM) - pending supplies/linens to be segregated per floor.
  • Front Desk (PM) - pending rooms for arrival; check out and guest request notes

FRONT DESK FUNCTION

• Facilitate check-in and check out.
• Immediate response to guest inquiries or requests through Viber Concierge.
• Attend, address and coordinate concern for resolution.
• Receive and post payment for hotel transactions.
• Endorse all unresolved concerns to Front Desk Associate AM shift.

RESERVATIONS FUNCTION

• Be able to monitor reservations and room allocation in a daily manner.
• Respond to reservation’s email and social media inquiries backlog.
• Respond to comments and reviews online on OTAs and on social media platforms.
• Make a DNR report for any room needed to be in a DNR Status.
• Shall provide and validate rate discount or any rate changes from PMS to OTA Extranet.
• Assists Hotel Manager in digital marketing such as posting and boosting if needed.

GUEST REQUEST

• Fulfill necessary in-room linen supplies for last-minute bookings or guest’s request for hotel merchandise.
• Post supplies on PMS for inventory auditor’s count.

NIGHT ROOM AUDIT

• Print vacant room list including arrival rooms in PMS.
• Check actual vacant room status vs PMS room status is accurate and tally.
• Night Audit includes checking of water and electricity per day. Summary of utilities shall be recorded.( Required to complete Daily Utility Admin )
• Report to Operations Manager cc hotel admin for any discrepancy.

COVERED SHIFT

• Performs tasks, duties and covered shifts of colleagues in their absence.

OTHERS

• Undertake other duties and tasks that may be assigned from time to time

JOB QUALIFICATION

• Bachelor's Degree in Tourism, Hotel & Travel Industry Management
• Height at least 5`4”
• With pleasing personality

Experience

• With experience in Hotel as a receptionist or in a related field

Skills

• Attentive to details
• Can work with minimum supervision
• Good communication skills
• Willing to work in graveyard shift

The company standards are as follows:

• Competency

• Technical Skills- Understand job process, function and tools needed to execute the job.
• Quality of Work- Freedom from errors and mistakes. Work has accuracy and excellent quality.
• Company Policies & Procedures- Follows company policy and procedure.
• Reliability- being dependable by going to work on time, readily available to extend time, finishes tasks assigned and trustworthy.
• Organization- organizing work place and schedule to complete the task for the day.
• Team Player- willingness to work with other harmoniously and respond positively to other requests from the team.
• Customer Focus- Gives attention to customer inquiries and complaints and address it with urgency.
• Engage- Commits to the mission and vision of the company. Motivated to work everyday and has a positive personality that can influence his/her co-workers.
• Productivity- don’t waste time doing nothing. Initiate to look for work and keep his/her available time busy.
• Respectful - treat residents and co-workers with respect. Follows superior instruction politely.

• Company Goal Oriented

• Completion of Task
• Submission of Report

• Compliance

• Punctuality
• Number of Absence
• Number of Late
• Behavior
• Received Reprimand