WELLNESS RECREATION MANAGER

Full-time Work Set Up:
2 - 3 Years of Experienced Manila

WELLNESS RECREATION MANAGER

Full-time

JOB DESCRIPTION

Job Summary

 

A Wellness & Recreation Manager is the key person in charge of the daily operations of the OIA Spa at Camp Netanya. The Goal is to provide the highest possible quality of Comfort, and Customer Service of all Spa Guests and to ensure the standard training of Therapists.

Responsible for managing operations of the recreation activities Pool & Beach areas, to deliver an excellent guest experience while achieving the resort annual budget and driving their team to meet and exceed revenue targets.

 

Duties and Responsibilities:

 

Company policy and procedures

  • All employee should follow corporate policy and operational manual

Reports to:

  • Regular reporting to the Operation Manager, General Manager and updates all Head of Departments on the Recreation and Spa’s activities and Developments.

Guest concerns

  • All reported guest concerns must be resolved within 24 hours. Issues that are not resolved within the time line should be explained and presented during the operations meeting. All concerns should be handled properly and timely.
  • Well-maintained positive guest relations at all times
  • Implement 24-hour answer back guarantee.

 

Wellness & Recreation staff concerns

  • A daily or a regular meeting should be scheduled to address Recreation concerns. The agenda should be mentioned daily on the G-Drive.
  • Prepare and implement training plans for staff improvement.
  • Cultivate teamwork and camaraderie among staff.
  • Evaluate regular, probationary and agency staff and review staff evaluations.

Submission of reports

  • Accomplishment of deliverables, reports, projects and task list.
  • Monitor daily and monthly schedule, training schedule of therapists.
  • Daily upkeep of the facility(linens, uniforms, set up, scents, aesthetics)
  • Care, Maintenance and Improvement of Existing Facilities, ( e.g. Sauna, Jacuzzi)
  • Coordination with Housekeeping and Engineering department on the need to improvements.
  • Implement and create new forms, waivers and notices.
  • Establish contacts and database of suppliers.
  • Monitor all financial goals activities of the Spa and
  • Reports must be complete with substantial information and must be submitted on time.
  • Monthly submission of budget review and accomplishment report to the board
  • Email maximum 24 hours any incident at site( incident report )
  • Achieved monthly financial goals set by the BOD
  • Achieved minimum operating standards and training set by the BOD
  • Incident Reports must be resolved within 24 hours
  • Daily guest concerns must be resolved within 24 hours
  • Flash report must be submitted daily via email
  • Accomplishment of goals given by board of director
  • Increase and improve digital ratings from Agoda, Booking .com, Trip advisor and other travel site service excellence within 5 months
  • Improve net income
  • Improve overall operational standard of the resort
  • Project Initiatives for recreation activities

 

G-Drive update and Official group chat

  • Employee must update all the G-Drive information as required daily.
  • Official group chat should be answered accurately and professionally.
  • Although it can take extra resources, time and money, good customer service leads to customer satisfaction, which can generate positive word of mouth for your business, keep customers happy and encourage them to come back in the resort.

 

Target Sales

  • Sales set forth by the Board of Directors must be achieved and surpassed monthly.
  • Initiate and Conceptualize Spa Promos.
  • Wellness & Recreation Manager should be able to monitor all financial activities of the recreation and spa. Whether it will be for the training costs, materials and facilities improvement. It is the goal of OIA to regulate all expenses while achieving the Spa's Maximum Profitability. 
  • Creation of collaterals and marketing tools and activities. The Spa Menu must be Competitive and Up To Date.  
  • Develop Feasible Costings to achieve ideal Sales Achievement.
  • Submit Daily Sales Reports and other pertinent Documents.     
  • Coordinate with Accounting Department on all aspects of financials

 

OTHERS

  • Undertake other duties and tasks that may be assigned from time to time

QUALIFICATIONS

  • Male or Female
  • Wiling to working in Mabini Batangas
  • Graduate of Bachelor’s Degree of Physical Fitness or related field or  with experience as Wellness & Recreation Manager at least 2 years

 

KEY PERFORMANCE INDICATOR

  • Meeting and exceeding the performance target and reports on time 35%;
  • Meeting and exceeding the company goal such as projects and assigned task 35%
  • Being compliant with the following 30%:
  1. Punctuality
  2. Behavior

 

The company standards are as follows:

  • Competency
  • Technical Skills- Understand job process, function and tools needed to execute the job.
  • Quality of Work- Freedom from errors and mistakes. Work has accuracy and excellent quality.
  • Company Policies & Procedures- Follows company policy and procedure.
  • Reliability- being dependable by going to work on time, readily available to extend time, finishes tasks assigned and trustworthy.
  • Organization- organizing work place and schedule to complete the task for the day.
  • Team Player- willingness to work with other harmoniously and respond positively to other requests from the team.
  • Customer Focus- Gives attention to customer inquiries and complaints and address it with urgency.
  • Engage- Commits to the mission and vision of the company. Motivated to work everyday and has a positive personality that can influence his/her co-workers.
  • Productivity- don’t waste time doing nothing. Initiate to look for work and keep his/her available time busy.
  • Respectful - treat residents and co-workers with respect. Follows superior instruction politely.
  • Company Goal Oriented
  • Completion of Task
  • Submission of Report

 

  • Compliance
  • Punctuality
    • Number of Absence
    • Number of Late
  • Behavior
    • Received Reprimand

 

OTHER JOB REQUIREMENTS

Education
Bachelor's/College Degree
Field of study
Others
Specialization
Hotel/Tourism

WORK LOCATION

Manila

COMPANY PREVIEW

Average application processing time
Less than 1 week


Dress Code
Any

Language
Industry
Hospitality

Telephone No.
+63 919 646 2740

Mobile No.
+63 9 999 9999


Benefits

Working Hours
Sunday
Closed
Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Closed

COMPANY OVERVIEW

COMPANY OVERVIEW

 

Camp Netanya Resort & Spa. Claims its popularity from its Santorini architecture-giving rise to its brilliant blue domes and white was buildings. Camp Netanya offers 48 guest rooms and villas, dive shop, wellness center and family-friendly facilities, which everyone should enjoy.

With its strategic location in Anilao’s Batangas. Camp Netanya creates a perfect experience for diving and snorkeling offering everyone Anilao's breathtaking marine life, amazing coral formation and diversity of fishes. Thanks to its natural beauty, its layered landscape create a resort feel of being at the rim of Caldera opening to one of the most beautiful sunset on earth.

Reputed to be a haven of leisure and relaxation. Camp Netanya Resort & Spa remains to be a magical destination that everyone should experience.

 

LOCATION

Located at Barangay Ligaya Mabini Batangas on the coast of anilao, Batangas 120km from Ninoy Aquino International Airport and 2-3 hours’ drive from Manila. Anilao’s proximity makes it a popular destination for weekends diving trips. Camp Netanya is literally a resort but the sea, which only adds more to that Greek elegance. With the view of the beautiful sea in front of you, and the dense trees behind you. Camp Netanya creates a perfect place for underwater experience and total relaxation.

 

ANILAO

Anilao is a Marine Protected Sanctuary that is commonly regarded as the birthplace of scuba diving in the Philippines. It is thriving tourist destination replete with open beaches and sheltered coves, subterranean caves of deep harbors and preserved heritage of brave in history.

Anilao and its many dive sites are ideal for observing marine life and outstanding for Macro Photography. It offers incredible diversity, rich reefs a great variety of juvenile fish, unexpected critters & nudibranchs turning up around every corner. Pipefish, seashore, rhinopias, hairy frogfish, wonderpus, mimic and blue-ringed octopus are fairly common at some dive sites. Anilao has large number of species of hard and soft corals, perhaps more than anywhere in the world.

Anilao is known as “underwater photographer’s paradise”.

 

 

 

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